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UK Online Supermarkets Losing Customers Due To Bad Service

June 21, 2011: 08:20 AM EST
Consumers in the UK are dropping online grocery shopping because they find it unreliable and they are frustrated by late deliveries, omitted items and poor substitute choices.  Grocery purchases made online account for just 3.2% of grocery sales in the country, even though online sales make up almost 10% of overall retail sales. The researchers from Kingston University say improved service; monthly subscription fees instead of delivery charges; and special offers exclusive for online customers should help online retailers expand their business.
Ellie Duncan, "Consumers find online grocery shopping a chore", Growth Business, June 21, 2011, © Growth Businesss, Vitesse Media
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