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Age Of “Clerkless” Shopping Dawns In China

July 12, 2017: 12:00 AM EST
China’s largest companies are promising that “unmanned supermarkets” that apply mobile payment systems technologies are the next big wave in retail shopping. The automated stores use mobile technology to track payments, eliminating the need for cash, checkout lines, checkout counters, and checkout clerks. Alibaba Group CEO Jack Ma recently launched the company’s entry into automated stores with the opening of Tao Cafe in Hangzhou. Only three steps are required: scan a QR code to enter; shop (without employee assistance), then take items to exit; lastly, walk through two exit scanners. Payment is automatically deducted from customer's Alipay account. 
Sevan Golnazarian, "Unmanned Stores Emerge in China, Jack Ma Follows Suit", Produce Report, July 12, 2017, © Produce Report
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